Frequently Asked Questions About Our Services

We want to simplify the mobile car wash process by providing our Phoenix customers with straightforward responses to some frequently asked questions.

What should I expect when I book an appointment?

The process is simple. When you call, we’ll ask you for a time and location to perform our services. We can come to your work, home, or any location you may prefer. On the day of the appointment, we’ll arrive to meet you, perform a quick inspection of the vehicle, and confirm the price and package details.

What kind of cleaning products do you use?

At Velt's Personalized Car Care, LLC, we only use biodegradable acid-free and caustic-free soaps cleaning products that are safe for your car and our environment.

Why shouldn’t I wash my car at home?

We can wash your car quickly, and we understand that your time is valuable. We also minimize water expenditure and keep the ecological costs of our services to a minimum. The pollution that you generate from washing your car at home ends up in the storm drains, and ultimately our water sources, so we do our best to minimize it.

Why does the paint finish on my car look streaky and dull?

This lackluster appearance is often a sign of oxidation, which occurs as paint ages and decays from exposure to road oils and sunlight. You can decrease the process by washing your vehicle frequently, applying a sealant regularly and coating it with a hand wax at least annually.

How do I protect my clear coat?

A sealant creates a barrier that helps protect clear coated surfaces from corrosive elements, such as ultraviolet rays and airborne contaminants. Other destructive factors include tree sap, acids from leaf stains, bug spatter and bird droppings. All of these can eat through the clear coat and cause permanent damage. A sealant produces a protective shield for up to 30 days.

Contact Us Today

We hope the answers to these questions can help our Phoenix customers understand the car wash process at Velt's Personalized Car Care, LLC. Please contact us with any unanswered questions at (480) 857-1216. We are here to serve you.